Una comunicación efectiva y un comportamiento profesional son fundamentales para un entorno laboral saludable, ya que ayudan a prevenir malentendidos, resolver desacuerdos y fomentar relaciones laborales sólidas. Este curso presenta técnicas prácticas de comunicación, describe expectativas importantes en el lugar de trabajo como la puntualidad y el trabajo en equipo, y muestra cómo la conducta profesional genera confianza y respeto. Al finalizar, los participantes tendrán más confianza en sus interacciones laborales y estarán mejor capacitados para contribuir a un ambiente cooperativo y productivo.
By the end of this training, the learner will be able to:
- Explain how effective communication strategies can help resolve conflicts between individuals in the workplace.
- List common workplace expectations such as punctuality, following policies, completing tasks, and working cooperatively with others.
- Explain how maintaining professional conduct helps build trust, respect, and positive working relationships in the workplace.
- Criteria to earn CEUs:
- Certificates are awarded when the following criteria have been met by the learner:
- Class has been paid in full
- All material has been reviewed
- All review questions and final test have been completed with a passing score of 80% or higher.
- Learning Assessment Method:
- Learners will be assessed through questions after every section is completed. Learners will not be
allowed to proceed to the next section of the training until all questions have been answered correctly.
Learners will be presented with a final test composed of true/false and multiple choice questions.
Upon successful completion of the training, learners will receive their certificate by email.
- Learning Methodology:
- Online material will be presented in the form of slides,
accompanied with speech. Videos will be used to demonstrate ideas and concepts. Charts and tables
will be used for illustration.
- Logistics/Required Technology:
- A stable internet connection is required for the completion of this course. Users are highly encouraged to take their online course on Google Chrome on either a laptop or desktop computer. Speakers and/or headphones are also required to hear speech.
- Payment Policy:
- Payments need to be made in full. No refunds will be issued after starting the class.
- Proprietary or conflict of interest disclosure:
- Unless otherwise stated in the course description none of H & H subject matter experts and editor has any conflict or proprietary interests related to the material they prepared in this course.
- Support Services:
- Please visit our contact us page
You are purchasing a session of an online training that includes online assessments. Your certificate will be emailed to you once you pass the final exam with a passing grade of 80%.
Your certificate will bear the name you provided to us when you signed up. For support and questions regarding the material presented in this class please contact us at info@childcareed.com. Please consult our frequently asked questions page for other questions or feel free to contact us.
No prerequisites are required for the completion of this course.
